Return & Exchange Policy
At Debrony, we want you to feel confident about your purchase. If your order is not the right fit or does not meet your expectations, you may request a return or exchange within 7 days of delivery.
Return Requirements
To be eligible for a return or exchange, items must be:
- Unworn, unused, and in original condition.
- Returned with all original tags and packaging attached.
- Free from stains, odors, washing, alterations, or other signs of use.
- Accompanied by your order number or proof of purchase.
Items that do not meet these conditions may not be accepted.
Exchanges
If you need a different size or color, please contact us as soon as possible. Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or another suitable solution.
How to Request a Return
Please contact our customer service team through the Contact Us page and include your order number, the item you wish to return, and the reason for your request. Do not send items back before receiving return instructions.
Refunds
Once your return has been received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.
Original shipping charges and return shipping costs may be non-refundable unless the item received was damaged, defective, or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us promptly with your order number and clear photos of the item. We will review the issue and work with you to arrange an appropriate replacement, exchange, or refund.
Non-Returnable Items
For hygiene and product-protection reasons, certain items may not be eligible for return, including items marked as final sale, personalized products, and items that have been worn, washed, altered, or damaged after delivery.
Policy Updates
Debrony may update this Return & Exchange Policy from time to time. The latest version will be posted on this page. By placing an order, you agree to follow the return and exchange requirements described above.
